Making information more navigable makes life easier for users and agents.

As the owner of Current’s public-facing Help Center, I took the reigns on auditing and updating our content to reflect what members were searching for while shifting the Help Center’s design to display this content.

To achieve this, I used the existing data from our Help Center, along with data for each inbound channel to develop a new structure for articles with a focus on making information easier to find. This included highlighting the top-viewed articles and searched terms on the home page while making each category easier to navigate through the use of drop-down menus.